Informatica Success Offerings
No matter where you are on your digital transformation journey, our customer success offerings are designed for every need—now and in the future.
Success offerings, reimagined
Our success offering framework is designed to help your business thrive. It supports the way you do business today—across multi-cloud, hybrid, and on-premises environments. This means you'll see value faster and accelerate your ROI. Ensure a successful data-driven digital transformation with a continuous level of superior support.
A new approach for a hybrid business world
With our scalable customer success framework, you can tailor your services to match your needs. Our Premium and Signature services offer an enhanced experience that includes advanced, proactive support; education courses; and customer success and adoption resources for business-critical deployments.
Take service and support to the next level
Informatica success offerings are built for the way you do business today—and in the future.
See how we’re setting the standard.
| Informatica | Mega Stack Vendors |
Niche Vendors |
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| Self-Service | Knowledge center | 
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| Online community |
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| Assisted Support | Support hours | 24x7 | 24x7 | 24x7 |
| Unlimited cases |
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| Critical response hours | 30 minutes | 1 hour | 2 hours | |
| Option to escalate (on-demand) |
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| Proactive Services | Dedicated teams |
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| Additional cost |
| Emergency response team |
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| Live assistance |
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| Scheduled consults with subject matter experts |
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| Success Services | Customer success resources |
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| Adoption services |
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Certifications and Customer Service Awards
Informatica has earned top marks in customer loyalty for 12 years
in a row and ranks #1 in customer experience.
