Global Support Centers
Open a new case or follow up on an existing one by telephone or through Informatica Network.
Contacting Informatica Global Customer Support
Customers can contact Informatica Global Customer Support (GCS) through the Informatica Network Portal. Your regional GCS team is available during Local Business Hours. These hours are Monday to Friday, 9:00am to 5:30pm (excluding public/bank holidays) in the supported time zone based on your Success Offering, as shown in the table below.
| Success Offering | Supported Time Zone | Support Outside Local Business Hours |
|---|---|---|
| Basic Success | Time zone of license/subscription purchase | Not Available |
| Premium Success | Time zone of Support Contact | 24x7 support for Priority 1 (P1) Cases only |
| Signature Success | Time zone of Support Contact | All Support Cases |
When opening a Priority 1 (P1) Case that needs a response outside of your Local Business Hours, during public/bank holidays or on weekends, please call your local support telephone number to speak with the out of hours support team. This also applies if you have an existing P1 or escalation that requires a response outside of Local Business Hours. If all engineers are busy assisting other customers, telephone calls will be diverted to voicemail. Please leave a message with the Case number and contact telephone number and the next available support engineer will call you back.
If your country is not listed below, please call the North America, United Kingdom, or India number for support in English, based on whichever region is closest to your location. On weekends, all numbers will route to the out of hours support team.
Support outside Local Business Hours is available only in English. For more information, please see the Informatica Support Guide.
| Americas | Toll-Free Numbers [i] | Standard Tariff Numbers |
| Brazil | 0800 891 0202 | |
| North America | 1-877-463-2435 (1-877-INFA-HELP) |
|
| Asia Pacific | Toll-Free Numbers | Standard Tariff Numbers |
| Australia | 1-800-120-365 | |
| China | 400 810 0900 | |
| Hong Kong | 00852 82283186 | |
| India | 00080000 16360 | +91 80 61404098 |
| Japan | 0120 522 434 | +81 3 6403 7650 |
| New Zealand | +64 9 912 8901 | |
| Singapore | +65 6389 6735 | |
| Europe, Middle East, Africa | Toll-Free Numbers | Standard Tariff Numbers |
| France | 0805 804632 | +33 157329235 |
| Germany | 0800 5891281 | +49 69299571308 |
| Italy | 800 915 985 | |
| Netherlands | 0800 2300001 | +31 707703640 |
| Spain | 900 813 166 | |
| Sweden | 020 1604389 | |
| Switzerland | 0800 463 200 | |
| United Arab Emirates | 8000 444 0649 | |
| United Kingdom | 0800 023 4632 | +44 2036845792 |
[i] Informatica Global Customer Support (GCS) does not require Informatica to receive Customer Data. “Customer” means the entity receiving Support Services and “Customer Data” means personal data as defined under the EU General Data Protection Regulation (GDPR) or Confidential Customer Information, PII (Personally Identifiable Information), PHI (Protected Health Information), and Personal Financial Information (PFI). In the event Customer Data is mistakenly sent, shared, or uploaded to GCS, Customer must notify Informatica promptly to ensure deletion from GCS systems. See the “Data Confidentiality” section of the Support Guide for more details.
